I have a very innocuous question that I need to pose to someone, anyone, in the Pizza Hut media relations office in Plano. When I call the office’s number, a recording gives me three options:
Press 1 if you’re a member of the news media calling about something other than paid advertising.
Press 2 if you’re interested in a media sponsorship.
Press 3 if you’re a customer and want to register a complaint.
When I press 1, I get routed to the “Restaurant Support Center.” When I tell the operator there that I’m a member of the news media who is calling about something other than paid advertising, I get routed back to the original recording.
I’ve called the media relations office for Pizza Hut’s Kentucky-based owner, Yum Brands, and the only “help” I received was the phone number for the Plano media relations office. So, if anyone in that office is reading this, please call me at 214-523-5272.
7 comments
Welcome to the World of Phone Hell. You might have to drivee to that office personally?
Working as designed.
And the CEO has a brand new book on just how to lead effectively: Taking People With You: The Only Way to Make Big Things Happen by David Novak. Sounds like he is not taking you with him…
Success! I just got a call from a Pizza Hut representative.
Call Cinsay and press 3, you’ll get me live.
Were you asking them if they will be going forward with their identity change to “The Hut”?
Maybe we should be addressing why there is an admission charge at all? Ray Nasher made a tremendous amount of money in Dallas. I think it is reprehensible that he couldn’t give back to the city where he made so much money. Why did the City of Dallas have to buy his sculpture collection when we’ve already paid for them with tax breaks for his development deals. Shouldn’t admission be free? A membership for special lectures, events, whatever, I understand. But, his estate should have funded this museum – he owed that to Dallas.