Big Fail at DFW Airport… Ctd

A FrontBurnervian’s experience confirms that DFW Airport management has a created big mess and is not even close to fixing it:

So last week I picked up a guy at the airport Thursday evening and took him back early Friday morning and the “new and improved” airport gate system billed me $18.

NTTA told me on the phone I had to contact DFW for resolution and gave me a number. I left a message on the number provided and also emailed a detailed explanation to the email address provided by the on-hold recording.

No response.

Obviously I’ve already spent more than $18 in time dealing with this. So it’s not the $18. It’s the fact that two bureaucracies, both of which hold a monopoly and price accordingly have me by the you know what. It
chaps my hide.

Warning to all our dear friends out there in Dallas-land. Do NOT use your Tolltag at DFW Airport. Spend the extra three seconds taking the little ticket from the machine. It will save you time, money, and trouble. We’ll be checking in with DFW Airport. I’m curious to find out how much they spent on the new gating system and who their contractor is.