Comments on: Friendly Monopolies and Customer (Dis)service

By: wordy

wordy — Wed, 16 Dec 2009 15:21:27 +0000

@JB
as technology has advanced so should a business model. So, yes, if Time Warner wants to reward people for using a more efficient form of payment (as do most companies I know: phone, electric, cable, credit card) then I would say that is just smart business. My comment was simply to point out that they have set up a way for him to pay in the “oldest form of collection.” The issue is his requirement for a receipt when his check itself (ask ANY bank teller) is a receipt.

By: Idunno

Idunno — Wed, 16 Dec 2009 05:00:16 +0000

I love Glenn’s opinions generally, but this is just another ignornace of entitlement bitch that turns me off. Know what you are getting into and deal with it. Government and the needless inconvenience is inherent. Can’t wait for healthcare reform.

By: JB

JB — Tue, 15 Dec 2009 22:57:23 +0000

@ Wordy

“you are requiring Time Warner to man the office to take your check, which they do for free.”

Yes, it is certainly a privilege to pay a bill. A company certainly should not consider the cost of the oldest form of collections on Earth when forming their business model.

By: towski

towski — Tue, 15 Dec 2009 20:53:17 +0000

Wow, Glenn. No mention of how this is the fault of liberals or Obama? You are slipping.

By: JS

JS — Tue, 15 Dec 2009 20:11:21 +0000

A left Time Warner many years ago when they first entered the market. I’ve dealt with many companies. They were the worst I’ve exer experienced. Their customer service, follow-up and the way they treat their customers was awful. I was never late on any payment and a valued customer when they were formerly Comcast. My experience was absolutely horrid. I switched to a fiber optic provider and have been thrilled with their service. I am not one of these that flame companies, but a customer who recommends others to leave them. The only way they will listen if people seek out other television and Internet providers. There are so many other options other than this horrendous company.

By: wordy

wordy — Tue, 15 Dec 2009 20:03:42 +0000

How do you know if it’s a Glenn Hunter post:
1. Is it snarky? Check
2. Does it complain about something insignificant in the greater scheme of things? Check
3. Does it act like if Glenn does it then this is the way that “real” people should do it? Check

A couple things Glenn: you are requiring Time Warner to mann the office to take your check, which they do for free. If in addition to that, you want them to print you a receipt (which your check IS a receipt!!! duh!) then yes, they should charge you for that ridiculous waste of time. Personally, though I no longer am with Time Warner, I do not see your above story as a “real person being robbed.” Period.

By: Up a Tree

Up a Tree — Tue, 15 Dec 2009 18:28:14 +0000

I used to have service with a national satellite provider, then I moved to a lovely neighborhood with a ton of beautiful old trees. That is, beautiful old trees that block satellite transmission. (Don’t we have technology for that?) And no U-Verse in my ‘hood either. So, TWC. And… I positively loathe them. Terrible customer service, sluggish remote response… I know, I could pick up a book every night instead of my remote, but — Ugh! I cannot wait until I have another provider option!

By: DMBurrows

DMBurrows — Tue, 15 Dec 2009 15:30:08 +0000

Best way to get any company’s attention is to skip paying your bill and let them call you.

By: Kandy

Kandy — Tue, 15 Dec 2009 03:18:05 +0000

Last minute payments can be made to Time Warner via telephone. You probably burned through your late fee fine by driving to their office.

Hey Flintstone, use online bill pay next time.

By: Doug

Doug — Tue, 15 Dec 2009 00:45:02 +0000

Oops, i guess the street i’m thinking of is Chenault which is off of Dilido.