Comments on: How Not To Buy Tickets to the Dallas Theater Center’s Midsummer’s Night Dream

By: Catherine

Catherine — Mon, 02 Nov 2009 20:56:38 +0000

I don’t find their website difficult to navigate, and I love that I can buy tickets for most of the events in one place. But it is difficult to use for those of us who plan with a calendar (so we don’t double-book or leave our children at home with a babysitter every night for 2 weeks). If you click on “Performances and Tickets on sale now”, you find yourself confronted with a list of all of the wonderful programs available. But none of them have dates. You have to click on each event to find out when and where it’s playing. Which would be fine if they were in chronological order. Which they’re not. And, as far as I can tell, there’s no overall calendar to check, which would make planning very quick and easy (and presumably lead to more sales). Very frustrating. And yet a small price to pay for the privilege of enjoying our wonderful new venues!

By: Bethany

Bethany — Fri, 30 Oct 2009 16:41:00 +0000

The Internets, they be hard.

By: jamesn

jamesn — Fri, 30 Oct 2009 16:07:19 +0000

Wow. Their website is that hard to understand? I just went though the seat selection process, and it seems easy to me.

So, after you select your section and quantity, it takes you to a shopping card page (it says so, right on the page). The second column is Description. For me it days, “Balcony Right – 3B” and Seat(s), “A-307, A-306″.

By: Matt

Matt — Fri, 30 Oct 2009 15:37:22 +0000

I emailed them a week or two ago that their directions to the PAC were wrong, at least for the “from the DNT” route — it claims that the tollway “turns into” Pearl.

Of course, that’s just not true — southbound tollway becomes Harry Hines, from which you can turn left onto Pearl/Moody — or not, and end up still heading toward downtown and Harwood.

They’ve neither responded nor fixed it.

By: LakeWWWooder

LakeWWWooder — Fri, 30 Oct 2009 15:23:01 +0000

“What fools these mortals be!”

By: Droopydave

Droopydave — Fri, 30 Oct 2009 15:13:06 +0000

I got an email that said “tickets as low as $15″. Finding this difficult to believe, I went to the website, where sure enough, it said to click here for “tickets as low as $15″. Is spent the next 10 minutes… well, just clicking around never knowing what I would come to next. I finally said “this is a disaster; maybe they need some more time” and closed the window.

By: Tim Rogers

Tim Rogers — Fri, 30 Oct 2009 14:49:46 +0000

The most obvious thing wrong with the AT&T PAC site: there are no buttons on the homepage simply for “Dallas Opera” or “Dallas Theater Center” — the two resident companies. I don’t get it.

By: Ron

Ron — Fri, 30 Oct 2009 14:49:08 +0000

The AT&T PAC Website is a disaster.
the information is Poorly organized and they have the worst Ticket buying system I have encountered in 15 years of internet usage.

By comparison Bass Hall wins the internet website game hands down.

By: Matt

Matt — Fri, 30 Oct 2009 14:31:13 +0000

Given that one of the big things about Wyly is that it’s a completely-reconfigurable space, there probably isn’t a general seating diagram. I suppose it would be up to the host of each particular production to design the seating and provide a diagram.

The DTC ticket page appears to indicate that the configuration for this one is “Wyly Theatre Thrust VOM”, and has a general diagram of the seat layout for this configuration, but no seating numbers.

Maybe if there are a set of default theater configurations, DTC or ATTPAC can provide default seating numbers. Based on the pricing, my guess is that “A” designates a row or general area, and the first digit of the number designates the level (1-floor, 2-1st balc, 3-2nd balcony). Of course, that doesn’t seem consistent with your “balc” notation — but you should be able to figure out what “area” you’re in based on the price per ticket.