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About That Newfangled Boarding Policy

A commuting FrontBurnervian provides a first-hand account of what it was like to experience (and endure) Southwest Airlines’ new boarding procedure:

I dealt with this new “easier” system in San Antonio a couple of weekends ago and it was pandemonium. Everyone was trying to figure out where their 5 number group was supposed to stand in each section — everyone was wide-eyed and dazed and the woman in front of me was extremely cranky that I kept trying to “cut in line” even though my number was supposed to be a group ahead of hers. I think they are trying to mask the “cattle call” aspect of your average SWA flight by putting us all through a Chinese fire drill for the last 15-20 minutes before the flight… IJS.

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