TIME WARNER TRIES CUSTOMERS’ PATIENCE

A disgruntled FrontBurnervian says Time Warner’s introduction to this market has been less than smooth:

Time Warner Cable is having a major meltdown during the transition in Dallas. Customers using Outlook Express or any other mail program are unable to send or receive E-mail. You have to log onto your server is order to do so. One of the problems is that during the activation program , Dallas isn’t listed as one of the locales (Houston, Austin, El Paso etc.) At 2:00 AM this morning I was 64th in waiting for a on-line help/chat. At 2:30 PM , I was 764th. Needless to say, they also aren’t answering their phones.

Yikes.