RE: OPEN LETTER TO GARY KUSIN, CEO OF KINKO’S

I got some interesting mail on my open letter to Kusin, including but not limited to a note from an imposter Gary Kusin and a note from the real Kinko’s customer service:

First, an alert FBvian pointed out that Gary Kusin recently announced he’ll be leaving Kinko’s. The website still has him listed as CEO, but he might already be on the beach. The latter theory gets legs from this letter sent to me by the fake Gary Kusin:

Tim:

I read with much interest your letter to me. I will contemplate this from my island retreat in the Bahamas.

Please feel free to visit your nearest FedEx/Kinko’s and use one of our copiers to make a color reproduction of your stupid, broke, sucker ass. If you upload it to www.richguysalwayswin.com, I will be sure to observe it.

Best,

GK

A concerned FBvian wrote Kinko’s customer service, voicing his concern about this sour contract. Here was their response:

FedEx Kinko’s is dedicated to supporting education and the Dallas community. Part of that commitment means delivering outstanding service to one of our valued local customers–the Dallas Independent School District (DISD).

Two years ago, we signed a comprehensive five-year document services agreement that provided the DISD with a cost-effective alternative for managing its document needs. We have implemented solutions in 64 schools and have received positive feedback on our core products and services and the continued opportunity to save the District money.

In accordance with the contract, FedEx Kinko’s has made significant donations to the District, including the donation of used computers to the District’s program to repurpose equipment for needy students and our annual adopt-a-school holiday party.

You may have seen the articles in yesterday’s Dallas Morning News on our existing relationship with the DISD. The article did not accurately portray our business relationship with the DISD. Regardless, we still believe we have an ongoing opportunity to positively impact the fiscal position of the DISD.

If you have any further questions or concerns, please feel free to contact our Customer Relations Dept. at 1-800-2-KINKOS (800-254-6567).
Thank you for writing.

Allison DeLange
Customer Relations Representative
FedEx Kinko’s, Inc.

You want to know why I think Kinko’s is full of it? Read what spokeswoman Maggie Thill told the DMN in their Sunday story:

FedEx/Kinko’s said that if the deal is indeed bad for the district, DISD can simply cancel it with 30 days’ written notice. That the district has failed to do so for 2 1/2 years indicates that the program is working, Ms. Thill said.

I love Maggie Thill. Because I like girls with brown eyes. And Maggie is so full of it that her eyes are brown. This would be like saying, “Cigarette smokers can stop smoking anytime they want. That they continue to smoke indicates cigarettes are good for you.”